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  • Terms and conditions
  • Delivery
  • Prices
  • Method of payment
  • Shipping and delivery confirmation
  • Return
  • Canceling an order
  • Reimbursement
  • Purchase Guarantee
  • Contact



    The use or access to this website implies knowledge and full acceptance of these Terms and that , at any time, can establish SHOEPARADIS . Accordingly, it is the responsibility of all visitors or users to carefully read the Terms of Use in force at each of the times when you visit this website.

    Users of this web site be liable to SHOEPARADIS and against third parties affected as a result of using their products not set to law, custom , morality , public order and these terms of use.

    Because conditions of use may change over time ( caused by technical, organizational , legislative , jurisprudential changes etc. . ) The user is encouraged to access them regularly and , in any case, always prior to make a purchase. However, if these conditions were to change , SHOEPARADIS , it will notify the user through this medium.

    Access to the site and use of the products offered by the shop implies full and unreserved acceptance of the present General Conditions of Use and our Privacy Policy chaired the business acceptance. Through this acceptance , the user is linked with contractual or pre SHOEPARADIS , and agrees to comply with the provisions . However, if you have any questions or concerns regarding the Terms of Service or the Privacy Policy , you can contact our service Customer Service for appropriate clarification on the following link or by calling the following telephone number : ( +34) 93 742 20 75 .

    The online store is available 24 hours 7 days a week for all users . However, SHOEPARADIS reserves the right , without notice or indemnity , to temporarily or permanently close the site or access to one or more services necessary to make modifications or changes concerning security, business operations , servers and hours of accessibility, without this list being limiting.

    SHOEPARADIS reiterates that it reserves the right to enter on the website and the products contained all modifications and improvements deemed necessary or appropriate under the operation of the site and the services offered.


    The usual deadline for shipments of footwear, ranging from 5 to 8 business days depending on the choice of things to inform the client in the process of buying and last resort , through the service email customer model within 24 working hours after the order . Accessory Shipments usually have a maximum of 48 hours for your shipment .

    The delivery is considered completed from the moment in which the carrier makes the product available to the customer , which is achieved through the control system used by the transport company . Delivery of our carriers depend on the country and destination zone, as detailed in the " Shipping and devolucines " on the web .

    For over 8 working days upon previously established , in date order delivery delays, and being attributable to SHOEPARADIS , the customer may cancel your order in accordance with the procedure described in " return " .

    Will not be considered late delivery those in which the order has been made available to the customer by the carrier within the agreed time and was unable to be delivered by Customer attributable cause.


    All product prices listed through the website include VAT, for sales.

    Method of payment

    The forms of payment SHOEPARADIS are:

    Credit card

    Wire Transfer


    Shipping and Confirmation

    The day your order leaves our warehouse logistics, SHOEPARADIS will keep you informed through an email with package information thus may track through the website of the carrier.


    Statutory rights

    In hope you are completely satisfied with every purchase you make with us. However, we are aware that at times you may want to return a product .

    All products purchased on SHOEPARADIS , may be returned and refunded , provided that the customer returns to SHOEPARADIS the / the product / s purchased / s within a period of 7 working days from the date of delivery and are met the other conditions set out in this section.

    Customers in the European Union are also guaranteed by law the right to withdraw from the purchase of a product during the first 7 days after delivery. This right applies to all products except products whose seals have been opened or are not in the same condition as sent .

    To cancel a purchase during the cooling off period of 14 days, see space "returns" and print a personalized return label for your product , indicating the reason for return , such as " I do not want / need ." Pack the product in question and send it securely using the personalized return label within 7 days following the date of delivery.

    For your safety , we recommend that you use a registered delivery service , if the value of the return is more than 50 € .

    Please note that the return costs at your expense unless you would have sent the product in error, or if the product is damaged or defective. In case you do not receive the item back with the invoice you received in your order , or with the corresponding return label , we will agree to dispose of it at home with responsible cost .

    We can not refund the cost of any additional postage for express, priority or courier service.

    For more information about their right to cancel the purchase within the cooling off period of 7 days, visit the official website of the National Consumer Institute

    SHOEPARADIS only accept returns that meet the following requirements .

    . 1 - Product must be in the same condition as delivered and will retain its original packaging and labeling .

    . 2 - The customer must return the product ensuring , through a protective box or the like , that will hit stores SHOEPARADIS , with the maximum possible guarantees .

    . 3 - a copy of the invoice in the package , which also returned products and the reason for return is marked by filling out the form for return should be included.

    . 4 - The refund will be made freight prepaid , with the option of sending freight collect via the same carrier for the product and customer service inform the customer the cost associated with the service received by country and customer site .

    . 5 - If you want to return a need to contact us by filling out the form in the section in the Web product returns .

    If the return is attributable to SHOEPARADIS (the product is defective or is not the one

    I had asked ) money will be refunded and we will take care of managing the collection . However, if the reason is another (products are served correctly but they are not to your liking ) , the cost of shipping and return will be your responsibility .

    After receiving the return , SHOEPARADIS check the product status and shall pursue their economic refund, if applicable.

    SHOEPARADIS not be liable for the costs incurred by those returns that occur without respecting the steps set out in this procedure.


    If you wish to cancel your order once it has left our warehouse, it will proceed to refund by following the steps in return.


    The return of the products will result in a refund equal to the cost of the returned product , less shipping and return if the return is attributable to the customer .

    Only in the event that the product delivered is defective or incorrect , SHOEPARADIS also reimburse the customer for dispatch costs if the customer defrayed . Partial returns and cancellations will result in partial refunds.

    SHOEPARADIS manage the economic return by the same system that was used for payment within 48 hours from the arrival to the store check the returned order . The application of the return on the account or customer card depends on the card and the issuer. The application period will be up to 7 days for debit cards / bank transfers and up to 30 days for credit cards , which is due to the bank itself and not due to delays by Shoeparadis .

    Purchase Guarantee

    The items offered through this website are a selection of products SHOEPARADIS collection and fulfill the same requirements in terms of quality and assurance that sold in any retail outlet where you can find our products.

    Each product contains the following information

    • Model Name
    • Model image
    • Sizes
    • Materials
    • Price


    SHOEPARADIS aims to show the color of their shoes and other as close as possible to the actual color products. However, the color of the shoes may be subject to variation depending on the quality of your computer monitor. For this reason, SHOEPARADIS not guarantee that the color displayed on the monitor is an exact reproduction of the original.

    Special offers, promotions and discounts will be valid until the date shown or until there are no more items in stock, whichever comes first.


    For any questions please contact our customer service click here