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Terms & Conditions

The use or access to this website implies knowledge and full acceptance of these Terms and that , at any time, can establish SHOEPARADIS . Accordingly, it is the responsibility of all visitors or users to carefully read the Terms of Use in force at each of the times when you visit this website.

Users of this web site be liable to SHOEPARADIS and against third parties affected as a result of using their products not set to law, custom , morality , public order and these terms of use.

Because conditions of use may change over time ( caused by technical, organizational , legislative , jurisprudential changes etc. . ) The user is encouraged to access them regularly and , in any case, always prior to make a purchase. However, if these conditions were to change , SHOEPARADIS , it will notify the user through this medium.

Access to the site and use of the products offered by the shop implies full and unreserved acceptance of the present General Conditions of Use and our Privacy Policy chaired the business acceptance. Through this acceptance , the user is linked with contractual or pre SHOEPARADIS , and agrees to comply with the provisions . However, if you have any questions or concerns regarding the Terms of Service or Privacy Policy , you can contact our service Customer Service for appropriate clarification in the next or calling the following telephone number: (+ 34 ) 938770814 or click here

The online store is available 24 hours 7 days a week for all users . However, SHOEPARADIS reserves the right , without notice or indemnity , to temporarily or permanently close the site or access to one or more services necessary to make modifications or changes concerning security, business operations , servers and hours of accessibility, without this list being limiting.

SHOEPARADIS reiterates that it reserves the right to enter on the website and the products contained all modifications and improvements deemed necessary or appropriate under the operation of the site and the services offered.


By accepting the Privacy Policy you also accept the use of cookies used on this website .

What are Cookies?

Cookies are small text files that are stored on your PC when you visit a website. The information they provide is needed to make sure that when we visit again remember their data effectively and improve your browsing experience . Cookies do not damage your computer or navigation device used .

You can block cookies by modifying your browser settings . However, this can make a less effective navigation in the environment and therefore does not work properly , as its primary mission is the proper functioning of the web to get the most from the provision of our services.

The cookies not personal data as can be address, password or data on your form of payment is stored.


The information you provide will be incorporated to a file owned by SHOEPARADIS (legally registered in the General Register of the Data Protection Agency ) .

Buying Online Store Products , requires that the user is logged into the portal and log in, thus allowing the anonymous purchase.

SHOEPARADIS recommended upon completion of the registration form, to facilitate the purchase of its products.

SHOEPARADIS conditions the purchase of their products to pay for the product at the time of request.


All product prices listed through the website include VAT , for sales.


How is VAT on goods sold by ?

VAT is the value added tax applied to goods sold by within the European Union ( EU) . According to the laws governing in the member states of the European Union , is required to apply VAT on all orders delivered in member territories of the European Union.

The Price to Public (PVP ) and / or the price of products sold by include Spanish VAT . The final price will appear for confirmation of your order and will reflect the appropriate tax rate to the country of destination of the products .

Note: please note that when you receive your order in the shipping address selected , you will find the invoice issued by Shoeparadis by the wrapper package, and also receive by e -mail.

How is VAT on goods sold to customers in Spain ?

For products subject to VAT, the PVP and / or price of products sold by Spanish includes VAT .

Note that the VAT applies to shipping is based on the tax rate of VAT on the products of your order. Therefore, if the VAT rate of the product you wish to purchase is subject to 21 % VAT, shipping costs will also be subject to 21 % VAT.

How applies VAT on goods sold to EU customers outside of Spain ?

As stated in the current legislation, must apply VAT to products to most countries of the European Union. The VAT for your order will be reflected in the summary of your order, the e- mail confirmation of your order and we will give you the invoice with your order.

How the VAT on goods sold to customers outside the territory of application of Spanish VAT applies in the EU , such as the Canary Islands, Ceuta and Melilla ?

These territories are outside the VAT territory of the EU and therefore VAT on orders placed by customers in these areas will not apply. However, these orders may be subject to import duties and / or local customs .

Customers of the Canary Islands , Ceuta and Melilla should select " Spain " as a country when making orders.

Does VAT to customers outside the EU apply?

No VAT will apply to deliveries to countries outside the EU. However, these orders may be subject to import duties and / or customs , depending on the local laws of each country.

Import duties and / or customs apply where orders arrive in the destination country .

Customs charges shall be borne by the recipient. Shoeparadis has no control over these taxes and therefore can not predict their amount. Customs policies vary widely from country to country. We recommend that you contact the Regional Customs Service for more information. The carrier that is assigned to your order, and that is reflected in the shipping confirmation email of your order, we can also help with the payment of such tax. You can contact him via the phone number on your website .

Is the VAT on goods exported outside the European Union Apply ?

Law 37 /1992 of December 28, value added tax , by the system of " returns to exporters rating system " provides for exemption of VAT on certain supplies of goods made in the peninsula and the Balearic Islands to final consumers residing outside the European Union ( This is the case of the Canary Islands , Ceuta and Melilla) .


The products have to be acquired for private purposes

The delivery of goods must document by means of a bill describing the purchase made and showing the amount of VAT payable separately. The total turnover (including VAT ) must exceed € 90.15

The residence of the travelers must be located outside the VAT territory of the European Union and must be justified by a copy of the passport , ID or any other evidence offered by the law

The products purchased must leave the territory of the European Union VAT within the next three months on sale . The client should display the goods in the relevant customs office to prove that you actually leave the territory of the European Union VAT on the corresponding invoice stamped by that office

The client should send the invoice , once certified by the customs office to Shoeparadis and if everything is correct, the VAT incurred on the purchase you should reimburse the customer .

To prove that you meet the above requirements and you are entitled to a refund of VAT must provide to our Customer Service with a copy of the invoice duly certified by the relevant customs office.

When our Customer Service to receive a copy of the invoice, we will check and if everything is correct we will refund the VAT incurred on the purchase and hear the corresponding amendment bill , which justify the current transaction.

Please send copy of invoice duly certified by the customs office , mentioning all orders in which the VAT has not been reimbursed , by responding to the email that you received a copy of the invoice. Send documents in PDF format , please.

Sales with destination outside the EU may have to pay other taxes?

When you place an order on to be delivered in a country or territory outside the European Union , the recipient may have to pay import duties and taxes upon arrival at destination.

This is because the recipient of the order becomes the importer of the goods , so you must comply with all applicable laws and regulations in the country or territory in which they are received.

Any additional expenses due to the payment of customs duties and / or tariff payable by the recipient. has no control over such charges and therefore can not be anticipated amount. Since customs policies vary widely from country to country , we recommend that you contact the relevant customs office for information on import restrictions that apply to certain products.

Generally , models of customs for international orders listed the value of the contents of the order by product type.

Note: Our carriers can provide an estimate of duties and taxes applicable to imports of products sold by Shoeparadis in countries and / or territories eligible and customs clearance ( customs control and payment of related taxes ) on your behalf. For more information see page carrier which is assigned to the shipment of your order.


Your privacy is important to us . However , international trade is subject to inspections and checks carried out by the customs authorities. Therefore, we may see obliged to provide transport companies we work with certain information regarding the products of your order. Also, this information may also have to be shared with the relevant authorities to facilitate compliance with current legislation.

Note : Deliveries in the Canary Islands , Ceuta and Melilla are subject to import duties and taxes and / or local customs .

Customs authorities require us to show the value of the product directly on the package, even if it is a gift.

Can I buy as a company in if I am discharged from VAT in a Member State of the European Union?

To test your VAT number is valid , must deliver by certified mail a copy of the VAT , in PDF or JPG format. Once the certificate has been correctly received , it will be reviewed by our customer service . The validation process may vary, but will try to verify your certificate of VAT between one and four days . All VAT numbers that are not enabled for intra-Community acquisitions , can not be validated.

We'll send you an e -mail to inform you that we have received your request and your VAT certificate is validated or not validated and the subject.

In the corresponding shipments outside the EEC , Shoeparadis is not responsible for any import fees on orders outside the European Community. Delivery service will be delivery.


SHOEPARADIS informs the customer that will sell not intentionally products that may not be in your stock or can not be made within the period specified in this portal. However, at times and difficult to control due to causes SHOEPARADIS as human errors or incidents in computer systems , it could be a case of this nature .

In the event that the product is not available to the extent described in this website , the customer will be informed by e- mail of the total , partial cancellation of the order or you will be informed of a new date of service will be pending conformity customer or not , you can choose between their money back or wait for the statement period .


The customer agrees to pay at the time you place the order . The rates shall be reported to the client before completing the purchase .

The voucher that corresponds to purchase order will be sent to the email address you provide when filling the customer order form .

The customer must pay the full amount of your order amount in return for payment by credit card, paypal or bank transfer.


Once you have completed the order , having accepted the terms of use and confirmed the purchase process , SHOEPARADIS always send an email to the customer confirming the details of the purchase.


If you wish to cancel your order once it has left our warehouse , it will proceed to refund by following the steps in return .



SHOEPARADIS promises to deliver the product in perfect condition to the address stated in the customer order form . In order to optimize the delivery , thank the customer to indicate a direction in which the order can be delivered during normal business hours. If available in your country, enabled the possibility Shoeparadis pickup delivery points.

SHOEPARADIS not be responsible for errors caused by delivery when delivery address entered by the customer in the order form does not conform to reality or have been omitted.


When the order is confirmed, the handmade production of the shoes usually takes 10 working days. Then, the order is shipped. The usual deadline for shipments of footwear is from 8 to 10 business days, depending on the product. The client can be informed through the service email customer model within 24 working hours after the order. Accessory Shipments usually have a maximum of 48 hours for your shipment .

The delivery is considered completed from the moment in which the carrier makes the product available to the customer , which is achieved through the control system used by the transport company. Deliveries depend on the country and destination zone, as detailed in the "Shipping and returns" on the web .

For over 8 working days upon previously established, in date order delivery delays, and being attributable to SHOEPARADIS, the customer may cancel the order in accordance with the procedure described in "return".

Will not be considered late delivery those in which the order has been made available to the customer by the carrier within the agreed time and was unable to be delivered by Customer attributable cause.


If at the time of delivery the customer is absent , the carrier will leave a receipt indicating how to proceed to arrange a new delivery .

If after 2 to 4 working days of the exit distribution of the order has not been agreed delivery, the order will be returned to our stores and the customer will be responsible for the new shipping charges.

Also the customer will bear the costs of return to the origin of the goods, as well as any costs associated management . These expenses are deducted from the amount paid for the purchase of the items, in case of return .

If the reason you could not make delivery of the package is misguidance , transportation initiate an investigation. In these cases, the response times of our trasportistas you usually range between one and two weeks , and by the Shoeparadis team will do everything we can to resolve the issue of how best to our customer.


The customer must check the condition of the package to the carrier on behalf of SHOEPARADIS , make delivery of the product ordered by specifying the delivery note any abnormalities that could be detected in the packaging. If subsequently , after review of the product, the customer detects any incident as a hit , break, signs of having been opened or any damage caused by shipping it , it undertakes to inform SHOEPARADIS via email in the shortest period of possible and within a maximum of 1 working day delivery enclosing a photograph to verify the damage time.


Statutory rights

In hope you are completely satisfied with every purchase you make with us. However, we are aware that at times you may want to return a product .

All products purchased on SHOEPARADIS , may be returned and refunded , provided that the customer returns to SHOEPARADIS the / the product / s purchased / s within a period of 7 working days from the date of delivery and are met the other conditions set out in this section.

Customers in the European Union are also guaranteed by law the right to withdraw from the purchase of a product during the first 7 days after delivery. This right applies to all products except products whose seals have been opened or are not in the same condition as sent .

To cancel a purchase during the cooling off period of 7 days, see space "returns" and print a personalized return label for your product , indicating the reason for return , such as " I do not want / need ." Pack the product in question and send it securely using the personalized return label within 7 days following the date of delivery.

For your safety , we recommend that you use a registered delivery service , if the value of the return is more than 50 € .

Please note that the return costs at your expense unless you would have sent the product in error, or if the product is damaged or defective. In case you do not receive the item back with the invoice you received in your order , or with the corresponding return label , we will agree to dispose of it at home with responsible cost .

We can not refund the cost of any additional postage for express, priority or courier service.

For more information about their right to cancel the purchase within the cooling off period of 7 days, visit the official website of the National Consumer Institute

SHOEPARADIS only accept returns that meet the following requirements .

. 1 - Product must be in the same condition as delivered and will retain its original packaging and labeling .

. 2 - The customer must return the product ensuring , through a protective box or the like , that will hit stores SHOEPARADIS , with the maximum possible guarantees .

. 3 - a copy of the invoice in the package , which also returned products and the reason for return is marked by filling out the form for return should be included.

. 4 - The refund will be made freight prepaid , with the option of sending freight collect via the same carrier for the product and customer service inform the customer the cost associated with the service received by country and customer site .

. 5 - If you want to return a need to contact us by filling out the form in the section in the Web product returns .

If the return is attributable to SHOEPARADIS (the product is defective or is not the one

I had asked ) money will be refunded and we will take care of managing the collection . However, if the reason is another (products are served correctly but they are not to your liking ) , the cost of shipping and return will be your responsibility .

After receiving the return , SHOEPARADIS check the product status and shall pursue their economic refund, if applicable.

SHOEPARADIS not be liable for the costs incurred by those returns that occur without respecting the steps set out in this procedure.


The return of the products will result in a refund equal to the cost of the returned product , less shipping and return if the return is attributable to the customer .

Only in the event that the product delivered is defective or incorrect , SHOEPARADIS also reimburse the customer for dispatch costs if the customer defrayed . Partial returns and cancellations will result in partial refunds.

SHOEPARADIS manage the economic return by the same system that was used for payment within 48 hours from the arrival to the store check the returned order . The application of the return on the account or customer card depends on the card and the issuer. The application period will be up to 7 days for debit cards / bank transfers and up to 30 days for credit cards , which is due to the bank itself and not due to delays by Shoeparadis .


The items offered through this website are a selection of products SHOEPARADIS collection and fulfill the same requirements in terms of quality and assurance that sold in any retail outlet where you can find our products.

Each product contains the following information

Model Name
Stock Model
SHOEPARADIS aims to show the color of their shoes and other as close as possible to the actual color products. However, the color of the shoes may be subject to variation depending on the quality of your computer monitor . For this reason, SHOEPARADIS not guarantee that the color displayed on the monitor is an exact reproduction of the original .

Special offers, promotions and discounts will be valid until the date shown or until there are no more items in stock , whichever comes first.


Our Customer Service department has an after sales service to help resolve any issue with our items or deliveries , offering customers a quick and efficient response .


All equipment which we Shoeparadis , we thank you for trusting , we will try to serve you with all our effort and enthusiasm , hoping that your shopping experience a pleasure that makes you go back and make them known to your friends and relations !